BegoEnterprise
Contact Center Training
Contact Center Training
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Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
Workshop Objectives:
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
All E-Learning Workshops Provide The Following
Highlights
6 Hours of learning
12 Course Modules
10 Quiz sets
70% Min passing score
Student Manual PDF Download
Real-Life Examples and Take-ways
Videos & Audio
Case Studies
Certificate of Completion
Un-Limited Accessand Re-Takes
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