Skip to product information
1 of 1

BegoEnterprise

Contact Center Training

Contact Center Training

Regular price $297.00
Regular price Sale price $297.00
Sale Sold out

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

Workshop Objectives:

  • How to get management involved in training.
  • Why peer training works.
  • That manners are important with a contact center.
  • How to build rapport with the callers.
  • How to deal with difficult customers.
View full details

All E-Learning Workshops Provide The Following

Highlights

6 Hours of learning

12 Course Modules

10 Quiz sets

70% Min passing score

Student Manual PDF Download

Real-Life Examples and Take-ways

Videos & Audio

Case Studies

Certificate of Completion

Un-Limited Accessand Re-Takes

Feature a compelling customer review about your product or brand.

- CUSTOMER NAME HERE -

  • Multicolumn

    Use a combination of images and text to share information about this product, and your brand.

  • Multicolumn

    Consider adding information about your shipping and return policies.

  • Multicolumn

    Consider highlighting your environmental commitments.

  • Multicolumn

    Consider describing a money-back guarantee or highlighting your customer service.

Introduce other complementary products.

DESCRIBE HOW TO PAIR PRODUCTS TOGETHER

Image with text

Pair text with an image to focus on your chosen product. Add details on availability, style, or even provide a review.

Shop now

Image with text

Pair text with an image to focus on your chosen product. Add details on availability, style, or even provide a review.

Shop now

Image with text

Pair text with an image to focus on your chosen product. Add details on availability, style, or even provide a review.

Shop now