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BegoEnterprise

Customer Service

Customer Service

Regular price $297.00
Regular price Sale price $297.00
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Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Workshop Objectives: 

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers
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All E-Learning Workshops Provide The Following

Highlights

6 Hours of learning

12 Course Modules

10 Quiz sets

70% Min passing score

Student Manual PDF Download

Real-Life Examples and Take-ways

Videos & Audio

Case Studies

Certificate of Completion

Un-Limited Accessand Re-Takes

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