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BegoEnterprise

Telephone Etiquette

Telephone Etiquette

Regular price $399.00
Regular price Sale price $399.00
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Phone etiquette is a highly valuable tool to have in an employee's skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Through our Telephone Etiquette workshop your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.

Workshop Objectives:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training
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All E-Learning Workshops Provide The Following

Highlights

6 Hours of learning

12 Course Modules

10 Quiz sets

70% Min passing score

Student Manual PDF Download

Real-Life Examples and Take-ways

Videos & Audio

Case Studies

Certificate of Completion

Un-Limited Accessand Re-Takes

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